Shipping & Returns
B, NL, LU
Free shipping on orders over € 75,00 ex VAT
The cancellation of an order as long as it has not been sent, is free of charge.
If you cancel the order after it is sent to you, you should refuse the package when delivered. If Medys already received a payment from you, we will refund the purchase price, after receipt of the return. The shipping costs will be deducted from this (only if you refuse the order at the door and leave unopened by the deliverer).
Returning / Cooling-off
You have a cooling-off period of seven working days, without giving a reason, to return the product, starting on the day of delivery. Exceptions here are specially for you assembled products. The product can only be returned unused and in original, undamaged packaging. For more information see our terms and conditions.
Would you return the entire order? Already received items, please return it to the return address below. Medys will refund the entire purchase price, including shipping costs, to you. The shipping costs for the returning are for your account.
Even when returning a portion of your order, the shipping costs will be for your account. The purchase of the returned part of the order will be refunded to you. Shipping costs are not refundable in that case.
All cancellations, returns and exchanges must be in writing to Medys. This can be done via e-mail, or mail. You must provide at least your full name and invoice number.
For the repayment of money paid (in advance), we also need your bank account. Also mention the IBAN and BIC / Swift number of your own bank.
Note: the account you specify for the repayment must be equal to the account which you used for the payment to Medys. This in connection with possible fraud refunds. Any amount paid will be refunded within 30 days.